Right of withdrawal and returns

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. If you ordered several goods in one order that are delivered separately, the period expires 14 days after you or the third party acquire physical possession of the last good.

To exercise the right of withdrawal, you must inform us (Pankoke & Hellmich GbR, Fosse Bredde 25, 33758 Schloß Holte-Stukenbrock, Germany, phone +49 5207 925 6959, email info@matnext.com) of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.

You can also withdraw online with our withdrawal function: withdraw from the contract here. If you use this option, we will send you an acknowledgement of receipt of such a withdrawal by email without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion of the right of withdrawal

The right of withdrawal does not apply to goods that are made to the consumer's specifications or are clearly personalised. This concerns in particular mattress underlays in a custom size, which we cut to the centimetre for you.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To Pankoke & Hellmich GbR, Fosse Bredde 25, 33758 Schloß Holte-Stukenbrock, Germany, email info@matnext.com:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):

Ordered on (*)/received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date

(*) Delete as appropriate.

Return address

Pankoke & Hellmich GbR
Fosse Bredde 25
33758 Schloß Holte-Stukenbrock
Germany

Please include your order number with the return. This helps us to refund you quickly.