General terms and conditions

1. Scope and provider

These general terms and conditions apply to all orders placed by consumers and businesses in the online shop at matnext.com. Your contractual partner is:

Pankoke & Hellmich GbR
Fosse Bredde 25
33758 Schloß Holte-Stukenbrock
Germany
Phone: +49 5207 925 6959
Email: info@matnext.com

Deviating terms of the customer do not apply unless we expressly agree to them.

2. Conclusion of the contract

The presentation of products in the online shop is not a legally binding offer, but an invitation to order.

The ordering process consists of the following steps:

1. Selecting the product and, if applicable, size and thickness
2. Adding the product to the cart
3. Proceeding to the checkout
4. Entering the billing and delivery address
5. Selecting the payment method
6. Checking all details and accepting these terms
7. Clicking the button "Order with obligation to pay"

By clicking this button you place a binding order. Until then you can correct your entries at any time using the usual keyboard and mouse functions or go back to the cart. We confirm receipt of your order immediately by email. The contract is concluded with this order confirmation.

Orders are placed as a guest. A customer account is not required.

3. Contract language and storage of the contract text

The contract can be concluded in English, French, Italian, Dutch, Spanish, Portuguese, Danish, Swedish and Finnish, depending on the language version of the shop in which you order. We store the contract text. You receive the order details and these terms by email with the order confirmation. The terms are also available on this page at any time.

4. Prices and shipping costs

All prices are final prices and include the statutory value added tax. Shipping is free of charge. For deliveries outside the EU customs territory, the destination country may charge import duties and taxes, which are borne by the customer.

5. Payment

The payment methods available are shown in the checkout and described on the page Payment. Payments are processed by our payment providers Stripe and PayPal. If you choose Klarna, Klarna's terms apply in addition.

6. Delivery

We deliver to the countries listed on the page Shipping and delivery. The delivery time is stated on each product page. If a product is unexpectedly unavailable, we will inform you without delay and refund any payment already made.

7. Retention of title

The goods remain our property until full payment has been made.

8. Right of withdrawal

Consumers have a statutory right of withdrawal. Details, the model withdrawal form and the exclusion for custom-made goods can be found on the page Right of withdrawal and returns. You can also withdraw online: withdraw from the contract here.

9. Warranty

The statutory rights in respect of defects apply. For businesses, the limitation period for claims for defects is one year from delivery; this does not apply to claims for damages.

10. Liability

We are liable without limitation for intent and gross negligence, for injury to life, body or health and under the Product Liability Act. In the case of slight negligence, we are only liable for the breach of an essential contractual obligation, limited to the foreseeable damage typical for this type of contract. Essential contractual obligations are those whose fulfilment makes the proper performance of the contract possible in the first place and on whose compliance you may regularly rely.

11. Applicable law and place of jurisdiction

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as it does not deprive them of the protection granted by mandatory provisions of the law of the country in which they have their habitual residence. If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction is our registered office.

12. Consumer dispute resolution

We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.

Status: September 2026